Dear Jim Thesier,
Just wanted you to know how much I appreciate your people in the Service Department. It's nice to know there are companies out there that aren't just about the money. True customer service, like I experienced recently with Phillip, makes a customer want to return again and again.
My Zero-Turn mower would not start and my husband was in Canada on business. I asked a friend what he thought, and he said it sounded like the battery was dead. So I charged the battery overnight, but next morning still could not get it started. Finally, I called Phillip in Service who was kind enough to talk me through a pre-flight check of all the levers and knobs, plus flicking the new fuel filter. He was very patient with me while I went through the steps. And because of Philip, I was able to start the mower and finish my work on time.
Just wanted you to know what great people you have at Thesier's and thanks for thinking about the customer first! I certainly will think about Thesier's first next time I need maintenance.
Kind regards,
Dorie Lu Strater
Received Via Email 09/14/09
I wanted to take the time to let you know about the great service I received from Thesier Equipment Company. We had a Scott mower (by JD) that needed a new mower deck. Our Sales Rep, Bill Thesier took us through all of our requirements and then explained the differences in the JD models. We are a bit challenged because my wife is a transplant recipient and I've had some heart problems and we live on 5 acres in the country. When it was all said and done, we purchased the JD X500, were promised delivery by noon the next day and sure enough it was delivered on time, sparkling green and the delivery driver again wanted to go over all the features of the machine to make sure we understood. In summation, we were extremely pleased with the entire transaction and Bill and I are now talking about which JD would be a good replacement for my Kubota B7100. This kind of service and product is what will stimulate the economy. Thanks JD and Thesier for a good old fashioned buying experience.
Dennis Whitney
Letter written to John Deere Customer Care 07/13/09
Philip,
Thanx for the service call, your service tech did a GREAT job & handles my unit w/o any problem. Will use this summer again!
Hank Nowak
Letter received by mail July-8-09
Dear Mr. Miles (Service Manager),
I am writing this letter to thank you, your staff, and John Deere for your outstanding effort in repairing my John Deere X720 tractor. As a retiree I really appreciate the repair work being done under warranty. This action demonstartes to me that John Deere and Thesier Equipment Stand behind their products and their reputation.
The tractor now works great!
I have really liked the John Deere equipment that I have owned and that I have operated. I will be sure to recommend John Deere products and Thesier Equipment to my friends, relatives and aquantances.
Yours truly,
Chuck Paterka
Letter received by mail May 2009
Hello Sara, Bill and Tom,
I want to thank you for your understanding when I changed my mind on the tractor I ordered and gave me the option to exchange it for another. I appreciate the quality of your tractor and the service you provide.
A grateful and satisfied customer,
Bill Quinn
E-mail received June 06
Thank you very much for the fast service on our tractor. Also thank your Service Manager, Jim, for getting it done so quickly.
Customer For Life,
Ron Frantz
Letter received by mail May 06
Dear Thesier Equipment:
"On behalf of all the cadets and staff at Garden City High School Air Force Junior ROTC, I want to thank you for supporting our organization during this important Amer-A-Thon Fundraiser. You should have seen the excitement of the students when the pledges and donations started arriving.
As you know, today students must pay fees and dues to participate in many worthwhile school related activities. Your help and the help of others will enable us to purchase much needed color guard and drill team equipment, offset the costs associated with our annual military ball and defray the cost of transportation for field trips."
Sincerely,
Michael J. Phillips, Major, USAF RET
Senior Aerospace Science Instructor
Letter received by mail Fabruary 06
Dear Thesier Equipment Company,
" In todays world most people complain about the service that they receive from businesses. I would like to take your time and let the employee's of Thesier Equipment Company know about the exceptional service that you provide to your customers. Not to long ago my father had his John Deere serviced by you guys. Our tractor is somewhere along the lines of twenty years old. It would have been easy to persuade my father to buy a new tractor from you. Although, with your honesty and gratitude you informed him that the tractor was still in great condition and if he would just put a little money into the tractor it would be good as new. Furhermore, whenever we come into your company we are always greeted promptly and with great friendliness. The work that is performed on any peice of equipment is always done with great precision. Thesier John Deere is a company that I know and my father knows that we can always trust your services. The employee's of Thesier Equipment are also eager to help in any way possible. Thank you again for your gratitude, kindness, friendliness, service, and honesty."
Respectfully,
Alex Felstow
Letter received by mail November 2005
"I finally located the part
. I also received out of stock messages. I called my dealer where I used to live in South Lyon Michigan, Thesier Equipment. I Received the service that I thought I should have received at Ace Hardware here in Petosky Michigan. Jim Thesier did the searching, took my order over the phone and the item should be here today."
Rich Rule
E-mail sent to John Deere Company February 2004
